Refund Policy
Last updated: 2 November 2026
We want you to feel good about your purchase. If Kincadence does not work for you, we are here to help.
Order cancellations
Your order goes into fulfilment as soon as you place it, so it cannot be cancelled once placed. You are still covered: the 90-day money-back guarantee below applies once your order arrives. If we cannot ship your order within the delivery time we promised, you may still cancel it for a full refund before it ships. Orders placed before 24 September 2026 keep the cancellation terms that applied when they were placed.
90-day money-back guarantee
Every order is covered by a 90-day money-back guarantee from the day it is delivered. The guarantee is for people who gave the product a genuine try and it did not work for them, or who had a problem with the product or the order. A return must have a valid reason, and every request is verified by our specialist team before it is accepted.
We can only take back unopened bottles. Opened bottles cannot be returned or refunded, except in the case of a reaction or side effect, a damaged, defective or wrong item, or our error. Orders placed before 2 November 2026 keep the terms that applied when they were placed.
Return label fee: $15. When a refund requires sending the product back, we email you a prepaid return label and deduct $15 for that label from your refund. If you prefer not to send anything back, you can instead keep the unopened bottles and receive 50% of the amount you paid for them. The full options for each reason are listed under Refunds below.
What counts as a valid reason
- It did not work for you. You took it as directed for at least 30 consecutive nights (one full bottle) and did not notice the difference you were looking for.
- A reaction or side effect. Stop taking it and tell us what happened; we record every report under our safety procedure.
- Your healthcare provider advised you to stop, for example because of a medication you take.
- Damaged, defective or wrong item. Contact us within 14 days of delivery with a photo and your order number.
- Our error. A wrong quantity or a duplicate shipment caused by us.
What the guarantee does not cover
A change of mind, an order that is no longer needed, an order placed by mistake, finding a lower price elsewhere, or a request to return the product before trying it. We cannot accept a return in these cases.
How to start a return
Email care@kincadence.com within 90 days of delivery with your order number, the reason for the return and a few details (when you started, how many nights you took it, what happened). Our specialist team reviews every request and replies within two business days with a decision and next steps. Please do not send anything back before you hear from us; a return we have not confirmed cannot be refunded.
Refunds
Once a request is verified and approved, how it is refunded depends on the reason:
- It did not work for you, or your healthcare provider advised you to stop. Only unopened bottles are refunded. For those you choose one of two options: keep them and receive 50% of the amount you paid for them, or send them back using a prepaid return label we email you and receive the amount you paid for them less $15 for the return label.
- A reaction or side effect, a damaged, defective or wrong item, or our error. We refund the full amount you paid, with no return fee.
Refunds go to your original payment method, typically within 5-10 business days depending on your bank. Original shipping is non-refundable unless the return is due to our error or a defective product.
Damaged or incorrect items
If your order arrives damaged or wrong, contact us within 14 days with a photo and your order number and we will make it right at no cost.
Subscription orders
The Subscribe & Save discount applies to your first order only; each renewal is billed at the regular price of your selected pack. You can cancel a Subscribe & Save subscription anytime via your account or by emailing us; cancellation applies from your next billing cycle. Individual subscription shipments are covered by the same guarantee and the same valid-reason terms above. Each renewal shipment is sent 48 hours after its renewal charge: if you cancel within that window, before the shipment has been sent, we will not send it and will refund that renewal in full.
Health and safety
If you had a reaction, an approved refund does not depend on sending the product back unless we ask you to. For a refund because the product did not work for you or because your healthcare provider advised you to stop, unopened bottles are refunded as described under Refunds.
Contact
Email care@kincadence.com. Kincadence is operated by Longevity Hub LLC, 2810 N Church St STE 89462, Wilmington, DE 19802, United States.