Refund Policy

Last updated: 13 September 2026

We want you to feel good about your purchase. If you are not satisfied, we are here to help.

Cancelling an order

You can cancel an order for a full refund within 2 hours of placing it, as long as it has not shipped yet. Email care@kincadence.com with your order number. Fulfilment begins as soon as an order is placed, so after 2 hours it can no longer be cancelled, but the 90-day money-back guarantee below still covers you once it arrives. If we cannot ship your order within the delivery time we promised, you may still cancel it for a full refund before it ships.

90-day money-back guarantee

If you are not happy with your Kincadence order, contact us within 90 days of delivery at care@kincadence.com with your order number and we will arrange a refund or replacement.

How to start a return

Email care@kincadence.com with your order number and reason. We will reply with next steps. Please do not send anything back before contacting us.

Refunds

Once approved, we refund your original payment method, typically within 5-10 business days depending on your bank. Original shipping is non-refundable unless the return is due to our error or a defective product.

Damaged or incorrect items

If your order arrives damaged or wrong, contact us within 14 days with a photo and your order number and we will make it right at no cost.

Subscription orders

You can cancel a Subscribe & Save subscription anytime via your account or by emailing us; cancellation applies from your next billing cycle. Individual subscription shipments are covered by the same 90-day guarantee above.

Health and safety

Because our products are consumable supplements, we may be unable to accept the physical return of opened products; in those cases our satisfaction guarantee above still applies.

Contact

Email care@kincadence.com. Kincadence is operated by Longevity Hub LLC, 2810 N Church St STE 89462, Wilmington, DE 19802, United States.